Help Center
Topics Covered in this Section
Where's My Order?
Your order will be shipped within 1-2 business days via UPS Ground. Orders shipping to PO Boxes will be carried via USPS Priority mail. If your order has any delays, you will be notified by phone or email.
Each customer will receive two order-related emails from the Chris Rice online store. The first email is an order confirmation, which also serves as your receipt. If you find anything that needs to be corrected, please contact store@chrisrice.com as soon as possible. The second email is a shipment confirmation. This email will include your tracking number, from which you can monitor the status of your order.
Outgoing packages are shipped from Franklin, Tennessee. Please refer to the transit map below in order to calculate the time it will take for your order to arrive.
Refund Policy
If you are not completely satisfied with your product(s), you may return them for a full refund within 30 days of the original purchase. Item(s) must be in NEW condition and original packaging. We cannot accept items that have been opened or worn.
Exchanges for a different size, color or item are always accepted as long as the exchanged item is in new condition and original packaging.
Please email store@chrisrice.com prior to returning any items so that we can expect them. You may ship returns or exchanges to the following address:
Chris Rice Online Store
PO Box 159337
Nashville, TN 37015
Commitment to Privacy and Security
We hate spam just like you. That's why we take appropriate measures to protect and encrypt your personal information from any third party. Your information will only be used internally to inform you of updates to your order and updates from Chris Rice. If you would rather not subscribe to Chris' newsletter, you can always unsubscribe with one click.
We are also committed to providing a 100% secure purchasing environment to all customers. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
All online credit card transactions are performed only on secure servers through a secure SSL connection.